Do you need shopping whilst self-isolating?
Many in our community are in vulnerable households, shielding or in self-isolation. Online delivery slots are hard to find, and without the support of friends, family or neighbours, they are unable to get their shopping and basic essentials.
As a long-standing and reputable local charity, WSF will connect volunteers with those in the community who need help getting their essential shopping done.
You can register to receive shopping here. If you have further questions, you can call us on this number on a Monday or Thursday, 9am-5pm: 07367588790
How does it work?
- Once you have registered (click here) we will email you to complete your shopping list
- One of our Project Coordinators will match you with a local Neighbourhood Shopper who will shop and drop. We will confirm with you what day to expect your shopping (usually on a Monday if you register Thursday-Friday, and on a Thursday if you register Saturday-Wednesday)
- Our volunteer will send WSF a copy of the receipt (the original will be left with your shopping for you)
- On receipt of your shopping, you send the payment to WSF, using your Shopping as reference
- WSF will reimburse our Neighbourhood Shopper
Is it safe?
WSF will recruit and screen all Neighbourhood Shopper volunteers. WSF will support them to safely undertake their volunteering role.
WSF will keep a record of all Neighbourhood Shopper volunteers and all those who request support, using our secure database Upshot
No money or contact details is exchanged between our Volunteers and Clients to keep safeguarding risks to a minimum. Our Project Coordinator will be the liaison for both. The client will pay the shopping cost to WSF. The Neighbourhood Shopper will use their own funds to pay for the shopping and then complete an expense form for reimbursement, which WSF will honour regardless of when the client pays in.
WSF will follow up any concerns or issues raised, and will ensure that any additional support required is referred to an appropriate provider.
I’ve received my shopping, how do I pay?
Please pay the amount of your shopping to WSF via bank transfer using the details below. All payments should be completed within 24 hours of receiving the shopping.
Account Number: 23346234
Sort code: 20-26-46
Account Name: West Silvertown Village Community Foundation
If you would like to round up the figure to add a small donation to keep our charity work going that would be greatly appreciated!
Please do not attempt to exchange any money with your shopping volunteer as this goes against the COVID-19 government guidelines and your safety is paramount.
We hope you are happy with your neighbourhood shopping service. We welcome any feedback via email to firstname.lastname@example.org
I need a free parcel with food and essentials, can you help me?
We are working in partnership with our friends at BDCA to deliver emergency parcels to people in the Royal Docks.
If you are a Newham resident whose income has been directly affected by the coronavirus and cannot afford to pay for your shopping, you can request an Emergency Relief Parcel here. This is usually a change or termination in employment, a delay in receiving benefits, or a reduction in income due to self-employment. Please expect a phone call from us to confirm your circumstances.
We can only give up to a maximum of 3 emergency parcels per household, and if you still need help, you will need to call so we can help find a better long term solution.